Privacy Policy

Overview

SkilledMatchUSA operates a phone based home service matching platform. The website helps homeowners find a starting point for common home service needs and may route calls toward independent local providers when service is available. This policy describes the information that may be handled when someone visits SkilledMatchUSA.com, chooses a service category, uses a location related page, or places a call through a number shown on the website.

SkilledMatchUSA is not the contractor that performs the requested work. Because the service is built around matching and referral activity, some information may need to move through website, analytics, telecommunications, call routing, and provider systems so a service request can be understood and directed appropriately.

Information You Provide

You may provide information when you call a number shown on the website, send an email to SkilledMatchUSA, or otherwise communicate with us. That information may include your name if you choose to give it, your telephone number, your email address, your city or ZIP code, the type of service you are seeking, your preferred timing, and details you choose to share about the home service issue.

Please do not provide sensitive information that is not needed for a service request. SkilledMatchUSA does not need Social Security numbers, payment card numbers, medical records, financial account credentials, or similar highly sensitive data for ordinary website browsing or referral matching.

Information Associated With Phone Calls

When you call a telephone number displayed on SkilledMatchUSA.com, information associated with that call may be processed by SkilledMatchUSA and by telecommunications, call routing, or call tracking providers. This may include the calling number, date and time, call duration, service category, page or campaign associated with the number, general geographic area, connection status, routing result, and information voluntarily provided during the call.

Call related information is used to operate the matching process, route calls, confirm whether a connection occurred, troubleshoot telephone systems, prevent misuse, maintain business records, and understand whether the referral service is working as intended. SkilledMatchUSA does not state that calls are recorded because that has not been confirmed as a current practice.

Call Routing and Provider Matching

SkilledMatchUSA may use call routing technology to help direct a service request. Routing may consider the selected service category, caller location, provider coverage area, time of day, provider participation, campaign rules, and operational availability. A displayed number may function as a routing number rather than the direct phone number of one specific contractor.

A call or referral does not guarantee that a provider will be available, answer the call, accept the project, provide service in a particular area, or complete an appointment. Matching information may be shared with an independent provider or referral partner where reasonably needed to help respond to the request.

Independent Providers

Providers reached through SkilledMatchUSA are independent third parties. They are not employees, branches, agents, or technicians of SkilledMatchUSA. If you speak with or hire a provider, that provider may collect and use additional information under its own privacy practices, including information needed to estimate, schedule, perform, bill for, or follow up on the work.

SkilledMatchUSA does not control every independent provider's internal data practices. Homeowners should review provider information and ask privacy, pricing, licensing, insurance, and service questions directly before authorizing work.

Referral Compensation

SkilledMatchUSA may receive compensation connected with calls, referrals, leads, matches, advertising relationships, or other business arrangements involving participating providers or referral partners. Information may be used to document those referrals, reconcile partner relationships, measure call activity, and operate the business. Referral compensation does not make SkilledMatchUSA the contractor performing the requested service.

Information Collected Automatically

When you browse the website, standard technical information may be processed automatically. This may include IP address, browser type, device type, operating system, referring page, requested URL, date and time of request, approximate location derived from technical data, pages viewed, error logs, and security related events.

This information helps deliver the website, maintain security, diagnose errors, understand site performance, prevent abuse, and improve the experience for visitors looking for service categories or local information.

Cookies, Analytics and Browser Technologies

SkilledMatchUSA uses Google Analytics 4 with measurement ID G-EP5PQHHGHW to understand website usage and related activity such as phone click interactions. Google Analytics may use cookies or similar browser technologies to measure visits, pages viewed, approximate geography, device information, and engagement patterns.

Browser settings may allow you to block or delete cookies. Some site functions may still work with cookies limited, but analytics measurement may be reduced. SkilledMatchUSA does not use this policy to claim participation in every browser preference program unless a specific technical response has been implemented.

How Information May Be Used

SkilledMatchUSA may use information to operate the website, understand the service being requested, route calls, attempt provider matching, respond to general inquiries, monitor call and referral performance, maintain security, detect fraud or misuse, troubleshoot systems, keep business records, improve service category information, comply with legal obligations, and protect the rights and safety of users, providers, partners, and SkilledMatchUSA.

How Information May Be Shared

Information may be shared with independent service providers, referral partners, telecommunications vendors, call routing providers, analytics providers, website hosting and security vendors, professional advisers, business service providers, and other parties where reasonably needed to operate SkilledMatchUSA.

Information may also be disclosed when required or permitted by law, including to respond to lawful requests, protect against fraud or misuse, enforce rights, address security issues, complete a business transfer, or protect people, property, or legal interests.

Data Retention

SkilledMatchUSA keeps information for as long as reasonably needed for the purposes described in this policy, including referral operations, call routing records, analytics, security, fraud prevention, dispute handling, business records, legal compliance, and partner reconciliation. Retention periods may differ depending on the type of information and the systems involved.

When information is no longer reasonably needed, it may be deleted, anonymized, aggregated, or allowed to expire under applicable system settings and retention practices.

California Privacy Information

California residents may have rights under California privacy laws when those laws apply to SkilledMatchUSA. These rights may include requesting access to certain personal information, correction, deletion, information about categories of information collected or disclosed, and opt out rights for certain uses of personal information.

SkilledMatchUSA does not describe itself as selling consumer information for unrelated behavioral advertising profile purposes. Some referral activity may involve compensation connected with calls or leads, as described above. To ask a privacy question or submit a request, email info@skilledmatchusa.com.

Your Privacy Choices

You may choose not to place a call, limit the information you provide, decline browser location permissions where offered, use browser controls for cookies, contact an independent provider directly after a connection, or submit a privacy request where applicable law gives you that right. Some information may be necessary to route or respond to a service request.

Children's Privacy

SkilledMatchUSA is intended for adults seeking home service information and referrals. The website is not directed to children, and SkilledMatchUSA does not knowingly seek personal information from children. If information from a child is received unintentionally, it may be deleted or handled as required by applicable law.

Third-Party Services and Links

The website may depend on third-party services for hosting, analytics, security, telecommunications, call routing, and other operational functions. The website may also link to third-party pages. SkilledMatchUSA does not control the privacy practices, content, security, or terms of independent providers or outside websites.

Changes to This Policy

SkilledMatchUSA may update this Privacy Policy as the website, matching process, technology, provider relationships, or legal requirements change. Updates will be posted on this page with a revised Last Updated date. Continued use of the website after an update means the current posted policy applies going forward.

Contact for Privacy Questions

For privacy questions or requests, email info@skilledmatchusa.com. Do not include unnecessary sensitive information in your email.